Résumé and Work History

Bethany Air Corporation

Administrative Manager
Edgewater, Maryland
May 2017-current

• Promoted from Office Assistant to Administrative Manager within 7 months

•Use Quickbooks to enter new or update existing customer profiles, create new estimates and work orders, pull up, edit, or close out invoices, scan paper work tickets and attach to relevant jobs, create notes and reminders, note sources of referrals to maximize advertising effectiveness, etc.
• Call customers to collect fees for services rendered and to promote various product plans and increase customer satisfaction and retention
• Use online software to process client payments
• Answer phones in a polite and professional manner, answer questions, schedule appointments, and provide quality customer service
• Use Outlook to schedule appointments and ensure timely service based on current technicians available and their assigned jobs on any given day
• Use Outlook to name and color code appointments as appropriate for assigned technician and job type, coordinate with coworkers on various job types to make sure all clients needs are met
• Manage personal calendar, as well as add relevant appointments to the calendars of other administrative staff
• Dispatch technicians and provide them necessary information through use of Intuit Field Service application
• Use Excel to monitor customer service plans, schedule biannual appointments, track and follow up on proposals, etc
• Use Microsoft Word to draft letters to customers regarding a variety of issues, including billing, proposals, etc
• Cross reference service technician GPS with time system software to verify employee hours and and correct time sheets as necessary
• Process employee exceptions
• File paperwork specific to vendors, employee records, customer records, etc.
• Call and email clients to follow up on proposals and increase the number of accepted installations for the company, increasing both revenue and customer satisfaction
• Manage and help create advertisement graphics, including design choice as well as promoted specials
• Track success of advertisements by running reports to determine their effectiveness, and make improvements
•Manage company social media to increase customer involvement and name recognition
•Coordinate with various online and in print advertisers to improve company sales

Free Lance Worker/Independent Contractor

August 2015-May 2017

• Worked remotely from home, communicated with employers by phone, text, email, and Skype to maximize satisfaction on projects, including employers in different countries
• Updated and maintained content for company websites for a variety of business types
• Ghost write articles using search engine optimization (SEO) and subtly use keywords to increase website hits and online visibility
• Wrote on a wide variety of subjects, ranging from health and wellness to locksmithing
• Aided with creation and maintenance of professional profiles online to increase brand recognition and trustworthiness within the community
• Used Microsoft Word, Excel, and Google Drive to share work with employers before publication and get necessary feedback

 Remote Personal Assistant

July 2013-May 2015

• Provided prompt quality service by creating, updating, and maintaining professional online profiles for elected organized labor official and associated organized labor committee
• Used various forms of social media to increase member involvement and satisfaction
• Analyzed and managed various financial accounts, including but not limited to reducing overhead costs
• Maximized depth of experience for union members through the creation and implementation of online surveys to help increase member satisfaction
• Used various types of software to create documents and graphs to compare previous financial costs and anticipated future costs (Microsoft word, excel, and use of google drive)
• Created detailed time sheets that explained all work done thoroughly and accurately
• Created online networking opportunities
• Monitored incoming emails and either replied or forwarded as required
• Communicated by phone, text, email, and Skype to maximize employer satisfaction in projects

 Painful Pleasures

Order Fulfillment Specialist, Logistics Department
Hanover, MD
September 2014-April 2015

• Completed and verified accuracy of complex and detailed customer purchase orders
• 96% of all orders were consistently accurate
• Productivity was consistently above average, between $600-$1000 per hour
• Handled retail, wholesale, and distributor orders
• Provided customer order information to departments within the company, including shipping, receiving, and purchasing/planning
• Prepared weekly reports for out of stock or backlogged items
• Unloaded, prepared, and stocked thousands of unique merchandise items
• Fulfilled specific customer requests for specialized or custom merchandise

 CB Marketing

Sales Agent/Office Clerk
Cocoa Beach, FL June 2010-October 2010

• Was consistently in the top 13 salespersons
• Selected to help train 15 new employees, consistently exceeded sales goals
• Identified prospective customers by reading telephone and zip code directories and other prepared listings
• Influenced customers to buy services by following a prepared sales talk to give service and product information and provide price quotations
• Adhered to do-not-call and consumer report regulations
• Maintained compliance with average handle time required
• Completed orders by recording names, contact information; referring orders for filing
• Provided a quality customer experience, ensuring customer retention and memorable customer service

– References available upon request –